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Unexpected Leadership Lessons that Mobsters Can Teach Lawful Leaders

Leading Blog

FEBRUARY 5, 2021

He is a globally recognized microeconomist and author of seven books and has taught organizational economics, accounting, and finance at the University of Rochester’s Simon Business School for more than forty years. Forrester is the co-author of Relentless: The Forensics of Mobsters; Business Practices. Zimmerman , Ph.D.,

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P&L Franchising Leadership Forrester 325
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The Rise of the Chief Customer Officer

Harvard Business Review

APRIL 18, 2011

Our operations departments were focused on our products and services, our finance teams on collecting payments, and our sales and business development teams on meeting short-term revenue goals. Paul Hagen is a Principal Analyst at Forrester Research where he serves customer experience professionals.

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