Where Have All the Process Owners Gone?
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. If employees don't want to change, they have power. How many times have you heard "I'm a finance person" or "I'm a marketer"?)
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