Chief Operating Officer Marketing Technology Travel 
Harvard Business Review
JUNE 16, 2015
But our work with a community of senior executives in the Bay Area suggests that today’s market leaders are following the advice of Yogi Berra: “When you come to a fork in the road, take it.” There is concern these days about how technology is replacing our jobs and estranging our connections. Size and speed.
Harvard Business Review
DECEMBER 20, 2016
The key is to look beyond just the obvious places like marketing. So when I asked Mark Krolick—managing director of marketing and product development at United Airlines—about the hypothesis that having more superconsumers as leaders or employees enhances business performance, he smiled. Sales & Marketing Adapted from.
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