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The CIO in Crisis: What You Told Us

Harvard Business Review

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker. Victorio M. So it''s not just us!

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Understanding Customers Is Everyone's Job

Harvard Business Review

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. Leading marketers are looking to influence all their customer interactions by working closely with operations and their chief human resource officers on the company culture.