Verizon, the iPhone, and the Power of Second Chances
Harvard Business Review
JANUARY 10, 2011
They understand Kanter's Law — that everything can look like a failure in the middle — and so they persist, persevere, make mid-course corrections, deepen commitment to the goal, and continue to believe in the talent on their team. I saw this focus on empowering talent when I spoke to top managers at Verizon in May.
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