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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

In my work in competitive intelligence I have met many managers and executives who made major decisions involving billions of dollars of commitments with only scant attention to the likely reaction of competitors, the effect of potential disruptors, new approaches offered by startups and the impact of long-term industry trends.

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The Future Is Scary. Creative Thinking Can Help.

Harvard Business Review

Only when they challenged their long-held assumption that “We are a search engine company” could they then come up with the “We want to know everything” notion which sparked projects such as Google Earth, Google Book Search, and Google Labs, along with further improvements to their fabled search engine.