Are Uber and Facebook Turning Users into Lobbyists?
Harvard Business Review
AUGUST 11, 2015
Uber, Airbnb, Lyft, 23andMe, and other companies working around or, in some cases, outright ignoring existing regulations have found customer loyalty to be an asset in their conversations with lawmakers and regulators. There’s also the court of public opinion to keep in mind, for business-to-consumer companies especially.
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