How One Hospital Improved Patient Handoffs for the Long Term
Harvard Business Review
APRIL 30, 2018
Janis Christie/Getty Images. To fix this, in 2012 hospital administrators and managers implemented TeamSTEPPS , a commonly used set of evidence-based strategies and tools (e.g., We saw slight agreement that the new handoff protocol was an improvement, yet there was consensus that a few changes needed to be made.
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