Harvard Business Review
NOVEMBER 22, 2013
Yale psychologist Irving Janis used the debacle to coin the term “groupthink,” which refers to a psychological drive for consensus at any cost that suppresses dissent and appraisal of alternatives.
Harvard Business Review
APRIL 30, 2018
Janis Christie/Getty Images. We saw slight agreement that the new handoff protocol was an improvement, yet there was consensus that a few changes needed to be made. The goal of this stage was to increase consensus and commitment among the care providers and create a broader sense of ownership of the handoff protocol.
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