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How John F. Kennedy Changed Decision Making for Us All

Harvard Business Review

Yale psychologist Irving Janis used the debacle to coin the term “groupthink,” which refers to a psychological drive for consensus at any cost that suppresses dissent and appraisal of alternatives. Two days later, the group presents the fully developed alternatives to President Kennedy, who chooses to pursue the blockade.

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How One Hospital Improved Patient Handoffs for the Long Term

Harvard Business Review

Janis Christie/Getty Images. Despite the development of numerous techniques and tools to structure patient handoffs and improve the transfer of communication, we haven’t seen much improvement in reducing medical errors. During this stage, Margaret also worked with staff to develop a quality improvement plan.