Course Forrester Human Resources Operations 
Chart Your Course
DECEMBER 28, 2017
.” Automation will mostly support the work of humans, not replace them. For the foreseeable future, we will still need skilled workers to operate most machines. At the same time, machines are becoming increasingly complex, so we will need skilled workers who can keep learning and growing.
Harvard Business Review
MAY 3, 2017
Lucia Luce Quinn is Chief People Officer at Forrester Research. Of course, they haven’t had a chance to think it through, but that’s the first reaction.” Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR.
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