Eliminate Slogans, Exhortations and Targets
Deming Institute
APRIL 7, 2016
Distorting the numbers, a form of creative accounting aimed at looking good rather than doing well, is rampant in American business. Improving the system is by far the most difficult. If the focus is just on meeting a target improving the system is not a sensible strategy. In this case it wasn’t at all.
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