Customer Intimacy Development Hammer Leadership 
Six Disciplines
DECEMBER 13, 2013
This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. As organizations increase in size, the leadership team moves from generalists to specialists who are responsible for a particular business area. Customer Intimacy. I feel like a number.
Six Disciplines
MAY 17, 2013
This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. As organizations increase in size, the leadership team moves from generalists to specialists who are responsible for a particular business area. Customer Intimacy. I feel like a number.
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