Case Study: When to Drop an Unprofitable Customer
Harvard Business Review
JANUARY 25, 2012
The two executives had to pause before crossing the gravel road that ran through Westmid's grounds, because of the steady stream of trucks traveling to and from construction sites around Birmingham and all the way to London. Hammond was traveling and unable to attend the meeting, so Jane had monopolized it. Tommy reluctantly agreed.
Let's personalize your content