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Retain Your Top Performers

Marshall Goldsmith

In his book New Rules, John Kotter notes that from 1974 through 1994, Harvard Business School graduates who worked for smaller corporations tended to make more money and have higher job satisfaction than their counterparts in large corporations. Many downsizing packages give all employees with similar experience the same incentive to leave.

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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business Review

McDonald and his team’s approach was heavily influenced by John Kotter’s eight steps for effective organizational change. Historically, since each location was evaluated on the basis of its own relative performance, incentives existed to keep best practices a secret from other VA facilities.