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The Most (and Least) Empathetic Companies

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.

Tourism 8
Tourism Telecommunications Automotive Company 8
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The Leadership Clash That Led Colombia to Vote Against Peace

Harvard Business Review

OCTOBER 4, 2016

A son of the traditional Colombian elite, Santos does not have the emotional intelligence to connect with the varied people of the country that he leads. He wanted to expand tourism to the country in number of visitors and by attracting tourists to areas formerly ruled by guerillas. But Uribe’s voice spoke louder.

Politics 10
Politics Leadership Tourism Long-term 10
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