Verizon, the iPhone, and the Power of Second Chances
Harvard Business Review
JANUARY 10, 2011
In examining the differences between long-term winners and perpetual also-rans for my book Confidence: How Winning Streaks and Losing Streaks Begin & End , I encountered the power of second chances — the quick comeback and mini-turnaround. Verizon has opened new R&D centers, including one in telecom tech startup-rich Massachusetts.
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