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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. This way, they can respond very quickly to new or changing customer needs, incrementally. Insight Center. Sponsored by GE Corporate.

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End the Religion of ROE

Harvard Business Review

DuPont sent Donaldson Brown, a promising engineer-turned-finance staffer, to Detroit to sort things out, and sort them out he did. It is logically the product of return on sales times the ratio of sales to assets times the ratio of assets to equity. Therefore: who needs new technology more than the poor?

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