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Health Systems Need to Completely Reassess How They Manage Costs

Harvard Business Review

The sheer sprawl of these outsourced services is bewildering, even at medium-size organizations: housekeeping, food services, materials management, IT, and clinical staffing, including temporary nursing and also physician coverage for the ER, ICU and hospitalists. Eliminating layers of management.

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How an American Express Executive Drives Growth

Harvard Business Review

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. Specifically, he saw that the advent of digital technologies was going to fundamentally alter the way people conduct commerce, pay for things, and manage and move their money. So it is expanding our franchise.