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Health Systems Need to Completely Reassess How They Manage Costs

Harvard Business Review

The middle layers spend their entire days in meetings or on conference calls, traveling to meetings outside the hospital, or negotiating contracts with vendors. To avoid this danger requires a discerning talent-management capacity in the human resources department. In some larger nonprofit hospitals, there may be six.

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How an American Express Executive Drives Growth

Harvard Business Review

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. So it is expanding our franchise. Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline. Excerpts: HBR: Why did you decide to come to Amex?