Hammer Operations ROI Seminar 
Sales Wolf Blog
AUGUST 9, 2010
In the latest installment to his Little Big Things video series Tom Peters declares war on these systems and encourages managers to make it easy for all members of an organization to identify problems with an organization's systems and provide bottom-up feedback for improving the way the company operates.
Strategy Driven
FEBRUARY 9, 2015
‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. It’s amazing to me that everyone measures ROI to the penny, and no one measures ROS (return on service) at all. The receptionist or telephone operator.
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