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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology. Too often, information technology and operational tools are minimized as costs to be controlled. Brand Your Changes. Trust is damaged.

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled. Brand Your Changes Trust is damaged.

Airlines 130