Workforce Analytics Isn't as Scary as It Sounds
Harvard Business Review
MARCH 23, 2012
ready to weigh and measure any parcel of human nature, and tell you what it comes to." Turning humans into numbers isn't what analytics is about; at least not good analytics. These companies — IBM, Qantas, Luxottica, Sprint — see workforce analytics as a human endeavor. Take Thomas Gradgrind in Hard Times.
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