Are These Systems Serving or Subverting Organization Results?
The Practical Leader
MARCH 13, 2024
“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. The differences flow from the leadership team’s values and assumptions about people.
52 
Let's personalize your content