Remove Ishikawa Remove Mission Statement Remove Newsletter Remove TQM
article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

The chief keeps on message; tells, sells, and persuades, newsletters, meetings and all available media. A mission statement is developed by the management team and shared with the department. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M. Step 2: Prepare for the transformation.