Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

A mission statement is developed by the management team and shared with the department. Field operations are decentralized into four areas of the city – central, south, east, north and west. Operating the department based on the Principles of Quality Leadership. We started with a bold vision statement – it was essential. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M.