article thumbnail

Case Study: Should a Hotelier Invest in a New Kind of Online Travel Agency?

Harvard Business Review

Lotta, who’d joined Ervaring from Marriott two years before, was the first to admit that her new company, with 12 brands operating 5,000 hotels, mainly in Europe, needed help. In the first six months we had 4 million unique visitors, and we’re now reaching 14 million travelers a month. ” Negative NPV.