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Morning Advantage: The NFL's Labor Pains

Harvard Business Review

And unlike other strikes and stoppages, it received broad condemnation, with even union-busters like Wisconsin Governor Scott Walker and VP candidate Paul Ryan calling for the speedy return of the "real refs." As a frequent traveler, you'd think my credit cards would be accustomed to booking planes, trains, and hotel rooms.

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How Self-Service Kiosks Are Changing Customer Behavior

Harvard Business Review

McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Some self-service technologies are able to buck this trend. No problem.