2004 Customer Loyalty Innovation Management 
Harvard Business Review
MAY 4, 2018
Called Agile, the process put customers at the center of product development, encouraged rapid prototyping, and dramatically increased corporate speed and agility. While Agile began as a product development innovation, it sparked a corporate strategy and process revolution.
Harvard Business Review
OCTOBER 21, 2016
These require sophisticated, sustainability-based management. ” Improving risk management. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. Fostering innovation. billion in mining projects since 2010.
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