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Three Reminders from the Arlington Cemetery Mess

Next Level Blog

The result of the poor leadership and management includes mismarked graves, unmarked graves, split graves and at least four burial urns that somehow ended up in a landfill. The problem was compounded in 2004 when the structure was changed to expand oversight of the cemetery from two organizations to four.

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New Ways to Collaborate for Process Improvement

Harvard Business Review

Newsletters and town hall meetings are slow and ineffective in global organizations. In a two-part event, employees in WorldJam 2004 first brainstormed solutions to increase growth and innovation, resulting in 191 pragmatic ideas. Strong support from company leadership drove membership to over 1,000 by the end of 2010.

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