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Developing Global Leaders Is America's Competitive Advantage

Harvard Business Review

As global companies focus their strategies on developed and emerging markets, they require substantial cadres of leaders capable of operating effectively anywhere in the world. American companies and academic institutions possess unique competitive advantages in developing these global leaders.

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CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. This was the headline finding of a recent study (PDF) by the American Institute of CPAs and the Chartered Institute of Management Accountants.

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Can Hewlett Packard Make its Own Luck?

Harvard Business Review

Services, strengthened by the acquisition of EDS several years ago, are both a blessing and a curse: While EDS has many lucrative deals, it also has time-intensive and costly outsourcing deals to manage. While there are many strong managers in place, they not only have different goals but different ways of pursuing them.