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Developing Global Leaders Is America's Competitive Advantage

Harvard Business Review

As global companies focus their strategies on developed and emerging markets, they require substantial cadres of leaders capable of operating effectively anywhere in the world. American companies and academic institutions possess unique competitive advantages in developing these global leaders.

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CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. And they use it the way other companies use financial reports — to inform operational and investment decisions.

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Can Hewlett Packard Make its Own Luck?

Harvard Business Review

It could also include sophisticated software based on the WebOS (the operating system HP leveraged from the Palm acquisition). Instead, it offers customers flexibility with regard to choices like operating systems and software. Until HP purchased EDS in 2008, it had a very small services business.