2013 Active Listening Succession Technology 
Strategy Driven
NOVEMBER 21, 2013
By blindly creating and/or tolerating working conditions in which people do not and often cannot effectively listen to one another, we kill productivity and profitability. This lack of listening can be the result of degenerative moods (e.g., Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment!
Harvard Business Review
FEBRUARY 12, 2016
People were asked about GM products, upholstery textures, colors, vehicle designs, and technology, and their feedback was incorporated into GM vehicles. social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities.
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