2013, Customer Intimacy and Succession

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2013

Customer Intimacy

Succession

Make Your Organization Anti-Fragile

Harvard Business Review

JUNE 24, 2013

Many large, successful organizations are more fragile than they seem. Start-ups tend to be anti-fragile; large, successful organizations tend to be fragile. If lucky, a start-up grows and develops a success formula. It''s a great success story, but there''s a catch. They break under stress. and Washington Mutual?

Organization

Organization Supply Chain Customer Intimacy Stress

Invest in Proprietary Data for Competitive Advantage

Harvard Business Review

MARCH 28, 2013

Only you have the specific transaction, "John Smith bought peas, bread, and grape nehi at 9:27 AM on March 11, 2013," and the tens of thousands like it each day! It is easier for competitors to copy your successes with transactional data. One retailer develops an insight into customer behavior and others follow suit.

Competitive Advantage

Competitive Advantage Customer Intimacy Supply Chain Retail

Leadership Digital

Make Your Organization Anti-Fragile

Invest in Proprietary Data for Competitive Advantage

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