Active Listening, Chief Operating Officer and Management

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Active Listening

Chief Operating Officer

Management

Can better management and leadership nurse the NHS back to health?

Chartered Management Institute

AUGUST 4, 2023

Can better management and leadership nurse the NHS back to health? Author Nigel Cassidy / Photography Fabio De Paola Some people say the problem with the NHS is too many managers. Intriguingly, it also has an operational team largely made up of Chartered Managers. As much as anything, this is a management story.

Chief Operating Officer

Chief Operating Officer Management Leadership Crisis Management

Is Your Emotional Intelligence Authentic, or Self-Serving?

Harvard Business Review

MAY 23, 2018

I saw this play out when debriefing with the Chief Operating Officer of a $20 billion global company. A need to be right masquerading as active listening. A fundamental social skill of emotional intelligence is being an effective listener.

Emotional Intelligence

Emotional Intelligence Self-aware Chief Operating Officer Goleman

Leadership Digital

Can better management and leadership nurse the NHS back to health?

Is Your Emotional Intelligence Authentic, or Self-Serving?

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