Case Study: When to Drop an Unprofitable Customer
Harvard Business Review
JANUARY 25, 2012
The Power of Customer Costing. With three efficient plants staffed by 3,000 employees, it had reinvented itself to become an innovative manufacturer of modular steel staircases and fiberglass doors. Tommy, an avid reader of the business literature, wanted Egan to adopt an activity-based costing , or ABC, approach.
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