Case Study: When to Drop an Unprofitable Customer
Harvard Business Review
JANUARY 25, 2012
Tommy was a director and Jane was the Midlands regional sales manager for Egan & Sons, a supplier of doors and staircases to Westmid for 63 years. The Power of Customer Costing. The lack of traceability and transparency extended to the costs for specialized equipment that was used only for particular products or customers.
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