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Moving from Transaction to Engagement

Harvard Business Review

Factor in new types of information management. Engagement systems are powered by business rules and complex event processing engines. Experiential and personal fulfillment systems will power the next waves of innovation. Transactional systems narrowly focus on departmental and corporate networks.

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Can Hewlett Packard Make its Own Luck?

Harvard Business Review

Probably the most powerful decision HP could make to shift its revenue mix would be to transform its consumer business into a subsidiary. It's a strategy the company has used before, when it spun off its test and measurement business into a publicly traded company called Agilent. What's the smart thing to do?

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Avoiding the Schizophrenic IT Organization

Harvard Business Review

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. The Real Power of Enterprise Social Media Platforms.