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Customer Reference Programs at The Tipping Point

Harvard Business Review

How many are references and advocates for us? Have we engaged our references and advocates in long-term relationships? Or do we just contact them when we need something — like a sales reference, blog post, testimonial, or media interview? How often do they fail to find a suitable reference at all?

article thumbnail

Customer Reference Programs at The Tipping Point

Harvard Business Review

How many are references and advocates for us? Have we engaged our references and advocates in long-term relationships? Or do we just contact them when we need something — like a sales reference, blog post, testimonial, or media interview? How often do they fail to find a suitable reference at all?

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Like It or Not, “Smart Drugs” Are Coming to the Office

Harvard Business Review

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. After the study was published, media reports began to refer to Modafinil as the world’s first safe smart drug.

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