article thumbnail

How to Give Feedback to Someone Who Gets Crazy Defensive

Harvard Business Review

She was first-among-equals and the liaison to management, but had more responsibility than actual authority. The carrot that management held out to members of the team was that this was a steppingstone project: if the results were satisfactory, they could anticipate higher profile projects going forward. Giving and Receiving Feedback.

article thumbnail

How to Act Quickly Without Sacrificing Critical Thinking

Harvard Business Review

In my work, coaching leaders at every level through a variety of management dilemmas, I’ve developed three strategies to practice reflective urgency: Diagnose your urgency trap. For example, Jenna was a new manager struggling to adjust to the dueling pressures of delivering her own work, while keeping the team accountable for theirs.

How To 14
article thumbnail

10 Principles For Developing Strategic Leaders

Tanveer Naseer

That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise. This approach clearly differs from that of traditional cultures, in which the common channel for new ideas is limited to an individual’s direct manager.