Asset Management Cost Center Finance Planning 
Harvard Business Review
FEBRUARY 9, 2011
It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.
Harvard Business Review
FEBRUARY 8, 2018
Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). That makes it imperative to start thinking about how management will be changed by the most impactful information technology of our time: cloud computing.
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