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Personal Needs vs. Customer Relationships

Strategy Driven

Companies understand the meaning of ‘relationships,’ but rarely consider what it takes to make their audiences’ needs a priority. Even when brands claim to desire lifetime relationships with customers, many tactically distance themselves from the humanity of their interactions. I was satisfied.

Aaker 64
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Whole Foods Is Becoming Amazon’s Brick-and-Mortar Pricing Lab

Harvard Business Review

Amazon’s relentless price testing in the online world anchors its competitive advantage. For many of their key value items, shoppers saw large, co-branded posters which announced the price change. Where are these audience limits for fresh, natural, organic products?

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