10 Elements of an Outstanding Customer Service Culture
Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. At Zappos, employees refer to themselves as Zapponians; their lobby gift shop is the Z’Boutique, the contact center is called the Customer Loyalty Team, and so forth.
Let's personalize your content