Before You Link Pay to Customer Feedback: Five Essentials
Harvard Business Review
SEPTEMBER 22, 2011
In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. One direct marketer learned this the hard way. Organized learning.
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