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Mastering the Metrics: A Complete Guide to Evaluating Training Effectiveness

Experience to Lead

SEPTEMBER 28, 2023

Using a combination of feedback tools, performance metrics and data analytics, ensures training investments are aligned and support business objectives. You can also review benchmarking prospects and employee performance, and weigh up how efficiently resources are being used. That’s a valid question and the answer is simple.

Metrics 52
Metrics Training Benchmarking ROI 52
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The Most Common Reasons Customer Experience Programs Fail

Harvard Business Review

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). Time passes slowly, data continues to mount, and paralysis sets in.

Attrition 9
Attrition Metrics Net Present Value KPI 9
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