Goldilocks, The Three Bears, And Effective Goal Setting
Terry Starbucker
FEBRUARY 13, 2011
This was a goal typically tied to an operating metric, like the Net Promoter Score, or the company’s “fault rate&# (i.e. I’ve always remembered something I read in a book many years ago about the Japanese concept of “ Kaizen &# – small improvements (hence, the little bear). Success begets success.
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