Harvard Business Review

SEPTEMBER 17, 2012

We forget that it is not about the data; it is about our customers having a deep, engaging, insightful, meaningful conversation with us — if we only learn how to listen. Here's how to put that insight into practice: Understand that expertise is more important than the tool. Understand how to present information.

Black-Scholes 15

Black-Scholes Software Tools Information 15

Harvard Business Review

JANUARY 15, 2014

One study , of an industrial conglomerate, found that estimates of cost-saving initiatives, line extensions, and new products had average accuracy of of 1.1, First recognize if the product is solving a real problem and people will buy it, then figure out how to scale production and distribution in situations of success.

Black-Scholes 8

Black-Scholes Productivity Products CAPM 8

Harvard Business Review

SEPTEMBER 29, 2014

All businesses seek to control costs; they don’t need an economist to tell them why it’s important or how to do it. Firms in these industries and their customers who thereby benefit from lower prices (admittedly through processes they never see) benefit greatly. But there are some very important exceptions.

Strategy 11

Strategy Black-Scholes Airlines Price 11