Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Under the guidance of external coaches, the $7.2 By all means, choose a name and stick with it.
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