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Personal Needs vs. Customer Relationships

Strategy Driven

Indeed, if a department attracts new customers, it wins the lion’s share of the marketing budget, but it is well documented that it costs some companies five to ten times more to attract new customers than to retain an existing one. ’ What is too often lost is the nuance – human. The Powerful Role of Trust.

Aaker 64
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Whole Foods Is Becoming Amazon’s Brick-and-Mortar Pricing Lab

Harvard Business Review

Amazon’s relentless price testing in the online world anchors its competitive advantage. For many of their key value items, shoppers saw large, co-branded posters which announced the price change. Growing the market for healthy foods.

Price 8