Strategy Driven

MARCH 15, 2023

But how can you manage this increase successfully as a store owner? So, here are a few tips to help you open and manage your retail store in this ever-changing economy: 1. So, here are a few tips to help you open and manage your retail store in this ever-changing economy: 1. That’s the gamut of retail management.

Retail 104

Retail Tips Succession Management 104

Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. on a 5-point scale, loses his or her license to represent the Uber brand. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. But hold on.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Leading Blog

FEBRUARY 5, 2021

In our book, Relentless: The Forensics of Mobsters; Business Practices , we discovered the leadership principles of organized crime syndicates that forge high-performance teams of very loyal gangsters, incredibly strong brand names and cultures with a long-term perspective and an unrelenting customer focus.

P&L 329

P&L Franchising Leadership Forrester 329

Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. on a 5-point scale, loses his or her license to represent the Uber brand. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150